Friday, December 14, 2007

The Blues at Work

eTelecare is my third call center, and by now I sort of expected myself to be used to the attrition rate call centers have. I don't know if it's because I stayed at home for a year, or I'm really still not used to it until now.

I really felt sad when a couple of people whom I've made friends with during orientation and training all of a sudden left during out transition phase, or what the company calls the two weeks of Learning Lab. I have to admit, the account is hard, but the system we use makes it all the more harder. I'd consider myself somewhat a tekkie person, but I still fumble every now and then with the system, considering we had a whole month of training for it.

I've been absent from work for two days now, primarily because I don't feel the drive to do so. I miss my kids and Henry a lot, since I've been on the night shift I haven't been able to spend much time with them. I've been having trouble with my pay and whenever I talk to someone about it, I get the runaround. My signing bonus of P15,000 hasn't been paid yet, and we're forced to sell stuff for every call we make. From the months I spent on my first outbound account, I've learned that there are times when you just shouldn't pitch, especially if it's inappropriate.

I don't know if this is just a phase or something, but I seriously do not want to go back to work anymore. Our CST Trainer Donna was right - you can't be a good parent and have a successful career at the same time.


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